RETURNS


To receive a refund, your return must be postmarked no more than 10 days from the date a courier delivers the package to you. All returned merchandise must be unworn, unwashed and with original ticketing & tags attached. Shipping charges are not refundable.


  • We will not accept returns for soiled or washed merchandise.
  • Our retail locations do not accept Internet or phone order returns or exchanges.
  • All Internet returns will receive a refund issued in the original form of payment.
  • Sale items may be returned for online credit only. No refunds.
  • Gifts may be exchanged for merchandise or online credit. No refunds.

It is your responsibility to pay for the return shipping of unwanted items. Please contact Customer Service for Return Authorization: info@theatheababybags.com (You must write "Return Request" in the subject line of your E-mail or it will not make it to us.) Please include a copy of your invoice and write the Return Authorization # on the outside of your package. Send your return to: THEA THEA: 2537-D Pacific Coast Hwy Suite 430, Torrance, CA 90505


We are not responsible for return packages lost in transit. Be sure to get a tracking number for your return in the event the package is lost or misdirected. Returns received without a Return Authorization # or beyond the allotted time will not be accepted and returned to you at your expense. THEA THEA does not pay for return shipping fees. We Do Not accept returns for soiled or washed merchandise. All online returns must be sent back to: THEA THEA: 2537-D Pacific Coast Hwy Suite 430, Torrance, CA 90505


Transfer of Risk and Title


When you order an item at www.theatheababybags.com, the purchase is pursuant to a shipment contract. That means once we deliver your purchase to the shipping company, the risk of loss and title of your purchase passes to you. In the rare event a courier looses a package, we will do all that we can to help but ultimately its between you and a courier to resolve.


EXCHANGES


To receive an exchange, your package must be postmarked within 10 days from the date of receipt. Merchandise must be unworn, unwashed and with the original tags attached. To exchange an item, please contact Customer Service for an Exchange Authorization: info@theatheababybags.com (You must write "Exchange Request" in the subject line of your E-mail or it will not make it to us.) We will ship your new item once we receive the item you would like exchanged.


Gift Returns & Exchanges


Gift returns & exchanges must be postmarked 10 days from receipt and will receive online credit only, no refunds. Please contact Customer Service to receive an online credit authorization: info@theatheababybags.com (You must write "Gift Return & Exchange Request" in the subject line of your E-mail or it will not make it to us.)


Please contact us for more info. Also, if you have questions about styles or sizing, we welcome you to contact our email: info@theatheababybags.com